Refund policy
Return & Exchange Policy
We want you to love your ring. If it's not quite right, we've got you covered.
14-Day Return Window
You have 14 days from the day your order ships to return your ring for a full refund. (Shipping usually takes 1 to 5 days, so you have at least 10 days from delivery to start a return.)
Requirements:
- Ring must be unworn and in original condition
- All original tags, packaging, and certificate included
- Contact us within 14 days to initiate a return
Refund details:
- Full purchase price refunded
- We provide a free, prepaid return shipping label
- Refund processed within 5 to 10 business days of receiving the returned item. Depending on your bank, it may take a further 2 to 10 business days to post to your account.
Free Ring Sizing
Wrong size? No problem. We offer one free resize on most designs. Some settings can't be resized because of how they're made, so reach out and we'll confirm.
How it works:
1. Contact us at concierge@diamo.co within 20 days of delivery with your order number and the correct size
2. Ship the ring back using the free, prepaid label we provide
3. We'll resize and ship it back, also on us
4. Turnaround time: 7 to 10 business days
Note: One free resize per order. Additional resizes are $75.
Exchanges
Want a different size or color? We can work with that.
Within 30 days of delivery:
- Exchange the same item for a different size or color, once per order
- Upgrade to a higher-value piece with a top-up (price difference applies)
- You pay return shipping; we cover shipping the new piece to you
- Made-to-order exchanges begin once we receive your return
How to exchange:
Email us at concierge@diamo.co with your order number and the size or color you'd like instead.
What's Not Returnable:
- Custom designs (anything beyond standard customization)
- Engraved products
- Rings missing certificates or original packaging
- Returns requested after 14 days
- Items marked "final sale" or "exchange only" (noted on the product page, at checkout, and on your order confirmation)
How to Start a Return or Exchange
- Email us with:
- Order number
- Reason for return or exchange
- Photos if there's a quality issue - We'll respond within 24 hours with:
- Return authorization
- Shipping instructions
- Prepaid label - Ship the ring back securely:
- Use insured, tracked shipping
- Keep your tracking number
- We recommend signature confirmation
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
If your ring arrives damaged or with a quality defect:
- We cover all costs (return shipping and replacement)
- Expedited replacement, and we'll rush your new ring
- Contact us immediately with photos
We stand behind our work. If something's wrong, we make it right.
Questions?
Email concierge@diamo.co or DM us on Instagram @diamo.global
This policy applies to orders placed after June 15, 2026. Existing orders fall under the policy in effect at the time of purchase.