Terms of service

Custom Orders

All rings are made to order based on your specifications. Orders cannot be cancelled or modified once production has begun.

Pricing

All prices are shown in US dollars (USD). The final price is determined at checkout and may include applicable taxes based on your shipping address.

Returns

Standard made-to-order pieces can be returned under our Return & Exchange Policy (14-day window). Fully custom or bespoke designs (beyond standard customization) and engraved pieces are not eligible for return unless there is a manufacturing defect. Defects must be reported within 7 days of delivery with photo documentation.

Resize Policy

We offer one free resize per order on most designs (some settings can't be resized). Submit your request by email with your order number within 20 days of delivery. Shipping is free both ways. Additional resizes are $75.

Warranty

We cover manufacturing defects for 1 year from the date of delivery. A manufacturing defect is a fault in how the piece was made, including: a loose or improperly set stone, a setting or prong that fails under normal wear, plating or finish defects, a diamond that does not match its certificate, or specifications that don't match your order. This warranty does not cover normal wear and tear, scratches, damage from misuse or accidents, loss or theft, or stones lost due to neglect.

Liability

Diamo is not liable for loss, theft, damage, or delayed delivery once the package has been delivered to the address you provided. We recommend insuring valuable jewelry.

Changes to Terms

We may modify these terms at any time. Changes will be posted on this page with an updated date.